Terms & Conditions

Please read the following carefully before your appointment. By signing below, I acknowledge and agree to the following:

 

Appointments & Payment Payment in full is required to secure your appointment. Appointments may be conducted in person, via telehealth or by phone. I understand that consultation fees are non-refundable once an appointment has taken place.

 

Cancellation Policy I understand that at least 24 hours' notice is required to cancel or reschedule an appointment. Cancellations made within 24 hours of the scheduled appointment, or failure to attend, may incur the full consultation fee. Naturopathic Care I understand that naturopathy is a complementary healthcare modality and does not replace the advice, diagnosis or treatment provided by my medical practitioner or other registered healthcare providers. I understand that recommendations provided by my practitioner are evidence-informed and within their professional scope of practice. I acknowledge that I am responsible for informing my practitioner of any changes to my medical history, medications or health status throughout my care. Informed Consent I understand that consultations may include discussion of my medical history, lifestyle, nutrition, symptoms and, where appropriate, visual assessment (such as skin conditions during telehealth consultations or physical examination during in-person appointments). I understand that I may ask questions or decline any recommendation or assessment at any time. Privacy & Confidentiality I understand that my personal and health information will be stored securely within professional clinical software and will remain confidential in accordance with Australian privacy legislation. My information will not be shared with any third party without my consent unless required by law.

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Communication with Other Healthcare Providers Where appropriate, and only with my consent, my practitioner may communicate with my GP or other healthcare providers to support coordinated care. Clinical Documentation I understand that my practitioner may use secure clinical software, including AI-assisted note-taking tools, to assist with documenting consultation notes. These tools are used solely for clinical documentation, and my information remains confidential and securely stored.